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Policies and Procedures:

This is only a partial listing of procedures.  We have created this page to let you know what to expect of us and what we expect of you.  It will be updated and revised on a continuing basis.

We try to take two photos of each win.  There are many times when we feel more photos are necessary and we take them as they are needed.  Likewise there are some occasions when we will only take one photo. 

Photos are Now Online at www.gardenstudio.us

 

Some of you have expressed a desire to only receive only one 8x10.  Some of you have said they would like to pick out the picture themselves.  Some of you have expressed a desire to receive a size different than an 8x10.  We have listened to you.  We will now be putting the photos on line for you to view.  You now have a wide selection from which to choose.  You may choose any size photo, you do not have to purchase an 8x10 first. You are however expected to buy a photo.   We do not work on speculation.  If you ask us to take your photo (by word or action) then we expect you to purchase a photo. If this is not acceptable, do not have a photo taken. We do however have a cancellation fee that you may select if your dog looks awful. Go online and make your choices. If you do not have access to the internet, or if you just prefer the way we have been doing it, we will continue to do that for you.  The only difference is that we will need a credit card on file and we will charge that card before we send the photos.

 

For those of you who do not have a credit card, cash or check will be accepted at the show.  Put your breed, win and date on your check with your address and phone number.  If cash payment, put it in envelope with information on the outside.  If we already have your credit card on file please drop us a line and let us know if you want us to keep doing as before or if you want to select your own.  There are no refunds. 

 

Who do we photograph? 

Anyone who would like to have a photograph taken may.  Most of the time only winners are photographed with the judge.  Group Placements, Best of Breeds, Winners, Best of Winners and Best of Opposite Sex make up the majority of our photographs.  1st place and Reserve Winners are sometimes photographed also.  Other photos may be taken without the judge at the photographers discretion, time permitting.

We reserve the right to refuse service to anyone… If time does not allow, if you are behind in your payments, if you continually return photos.

We reserve the right to refuse service to anyone for any reason.

Late Fees:

A $10.00 late fee will be charged every 30 days payment is late.  Accounts over 90 days will go to collection and will be responsible for all collection fees.  We are not trying to make money as a collection agent.  We just want you to pay your bill and right away.  Yet we have many unpaid bills that drag out for months and some for years. 

 

E Files:

 

E Files may not be returned for any reason.

 

Returns:

There are no returns for any reason.  We will reprint or remake your photos if they are photographically incorrect.